Refund Policy

Last updated: 12 August 2026

This Refund Policy explains how refunds are handled in connection with DukaNow, operated by ARTOTECH SOLUTIONS LIMITED.

1. DukaNow service fees

DukaNow is currently in its launch phase. If and when subscription fees or other charges for the Service are introduced, the applicable refund terms will be published here and communicated to you in advance. Until then, no service fees are charged, so no service-fee refunds arise.

2. Payments between a shop and its customers

When a mobile-money payment is made through DukaNow, it is a payment from a customer to a shop for the shop's goods or services. Any refund of such a payment is arranged directly between the customer and the shop, according to that shop's own refund terms and the goods or services provided.

DukaNow / ARTOTECH SOLUTIONS LIMITED facilitates the payment through our payment provider but is not a party to the sale. Where a payment was clearly made in error or did not complete correctly, we will assist the customer and the shop to resolve the issue with the payment provider where we reasonably can.

3. How to request help with a payment

If you need help with a payment or a dispute, contact the shop you paid first. You may also contact us using the details below and we will assist where possible. Please include the date, amount, and phone number used so we can locate the transaction.

4. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date above shows when it was last changed.

5. Contact us

ARTOTECH SOLUTIONS LIMITED
Ushirika, Moshi, Tanzania
Phone: +255 743 119 024
Email: dukanowapp@gmail.com